Monthly Service Fee Change from 1st July 2023

As you know, Crawford IT prides itself on delivering high quality value-added IT services to its customers.

We like to provide certainty to our customers when it comes to our fees, and rarely change any fees unless forced to do so. As you have noticed, the current climate has seen an unprecendented rise in costs for hardware and labour, and we are not unaffected.

Our monthly service fee directly impacts our staff.

Cybersecurity has always been a big topic, and it has been even more pronounced this year with high profile hackings of Optus, Medibank, and Latitude Financial. This has translated to greater concern and emphasis on cybersecurity from our clients (and rightly so).

As such we made the strategic decision to help our clients by incorporating one free Essential 8 scorecard audit per annum for our fully managed customers. We are running through these audits systematically, and prioritising any clients that may need it sooner for compliance reasons (please reach out if you are one of those).

These audits take between 1 – 2 weeks to generate per client, which is a huge amount of value and goodwill we are providing to ensure our clients have the very best available information to them regarding the security of their networks. We have even partnered with the Australian Cyber Security Centre (ACSC) to ensure our advice is consistent with the Government’s advice.

We are only reviewing monthly services fees, not the total monthly invoice which may include other products and services. We are writing to you to advise that as of 1st July 2023, we will be increasing your monthly services fee by the amount we have proposed.

We trust you find this acceptable, and we look forward to our relationship continuing to grow.

We cannot thank you enough for your support.

If any of this is of concern or create financial pressure for you, please do reach out to your account manager or our accounts team and we will assist.

Yours sincerely

The Crawford IT Team