What To Look For In An IT Support Company

In small businesses, it’s not uncommon for technical issues to be passed onto whoever seems to be the most tech-savvy member of the team. While this can work for a small amount of time, it’s not a sustainable practice.

As a small Adelaide business, you should be focused on meeting your organisational and growth goals, not bogged down dealing with technology issues. Investing in professional IT services in Adelaide is a fantastic way to alleviate the burden, leaving you to focus on what’s really important.

At Crawford IT, we have years of industry knowledge and experience so you can trust us to provide you with premium service and advice. If you’re looking to hire an IT support service, we’ve listed our top three things to look for:

Experience and Certifications

When it comes to hiring an IT support service, you want to ensure they have the knowledge to be able to support your needs sufficiently. You don’t want to invest in a company that is learning on the job!

Ask about the company’s employees and whether they have been trained across different systems. Also be sure to ask about certifications as well as their ongoing training efforts, after all the world of IT is an ever-evolving one.

Proactive Management Approach

Some IT companies will only work for you reactively. Meaning that they will only fix things that are broken or look at areas when problems are occurring. While there is nothing wrong with this type of approach, it  will take up a significant amount of your IT support service needs, no matter who you choose and which tools you use.

However, the right IT support service will be able to reduce the number of reactive services required but managing your businesses network. This typically involves monitoring your network for outages, sometimes knowing you have an outage before you even do!

But, proactive management support should go far beyond monitoring alone. The IT support service you choose should be familiar with your industry environment and be able to assist you in the selection of tools for your business making your team more productive and reducing downtime. At Crawford IT, we go far beyond basic monitoring. We understand the importance of communication which is why we will make a time to meet with you regularly to discuss your business goals and create a technology strategy to help you meet those goals.

Communication Commitments

When looking to partner with an IT support service, you want to ensure that communication expectations from both ends are clear.

Your response times should be clearly set out in your contract, and you should never be left wondering when your problems are going to be fixed, especially for those of you dealing with online businesses as it can have a significant effect on your sales.

Premium Adelaide Support Services

If you’re looking for a first-class approach to Adelaide IT support service, look no further than Crawford IT. With years of industry knowledge and a passion for excellence, you can rest assured you’re in good hands! Get in contact with the team today!