As you know, Crawford IT prides itself on delivering high quality value-added IT services to its customers.
We like to provide certainty to our customers when it comes to our fees, and rarely change any fees unless forced to do so. As you have noticed, the current climate has seen a rise in costs for hardware and labour, and we are not unaffected.
Our monthly service fee directly impacts our staff.
We are only reviewing monthly services fee, not the total monthly invoice which may include other products and services.
We have managed to keep your monthly services fee locked in without change for 2019, 2020, 2021, and even longer for some of our customers. Due to the pandemic, we did not believe it was responsible to implement fee reviews during the pandemic in 2020 and 2021.
Instead, we are writing to you to advise that as of 1st July 2022, we will be increasing you monthly services fee by the amount we have proposed.
We trust you find this acceptable, and we look forward to our relationship continuing to grow.
We cannot thank you enough for your support.
If any of this is of concern or create financial pressure for you, please do reach out to your account manager or our accounts team and we will assist.
The Crawford IT Team