Questions To Ask IT Support
If you’re an Adelaide business owner, you know that IT is an integral part of the running of your business. The smooth operation of your business’ IT and its running to speed, are imperative to your bottom line – whether it’s your website or instore operations. But as an Adelaide business owner, we’re sure that you’ve got plenty of things to oversee and manage; often, the running of your IT affairs gets in the way.
A managed IT support services provider can help you streamline your IT operations, save money and enhance your business productivity. However, when choosing which IT service provider to work with, it’s important to ask questions that will help you understand precisely how your partnership will work and what the service includes. To help make your decision a little easier, we’ve developed a list of essential questions that you should ask every potential IT service provider:
Do You Specialise in One Particular Industry?
Asking which areas the company focuses on, will give you a good idea of the price and the type of services they offer. For example, if an IT company only provides services to larger businesses, they will probably not be able to offer small businesses affordable and effective IT solutions for their size.
Also look at the industries with whom your potential IT service provider has served. You want to go with a company that has experience and proven success in dealing with businesses similar to yours, as they will know of the most effective IT solutions and services for your circumstances.
What Kind of Service Can I Expect?
The price of your service, level of technology used to support your IT infrastructure are all critical, but equally important is establishing communication, and support expectations are equally as important. These are some things you’ll want to identify before signing on the dotted line, not after.
Do You Offer 24-Hour IT Support?
In running a business, the workings of your IT services can have an immediate effect on your bottom line.
It is why investing in an IT service that offers 24-hour IT support is a must, especially if you’re the owner of an E-Commerce business.
24-hour, on-site or by phone, IT support will ensure that in the event when something does go wrong, your IT support service is there to fix things and to keep you well-informed every step of the way.
What Are the Qualifications and Experience of Your Team?
It is probably one of the most important questions you’ll want to ask. You want to ensure you’re investing in an IT service that is experienced in what they do and has all of the relevant qualifications required to get the job done and get it done well.
If you’re looking for an experienced, IT support service provider for your Adelaide business, look no further than the team at Crawford IT! Having more than ten years of industry experience under their belt and a passion for what they do, you can rest assured that your business’ IT support services are in competent hands.
Call the Crawford IT Team today!